Case study
Building a first-time recruitment partnership to support five-year growth plans
The Challenge
Our client had ambitious growth plans for the next five years and was preparing to scale their business significantly. Having never worked with a recruitment agency before, they were initially looking to build a trusted relationship with an agency that could support their long-term vision.
After discovering OA through social media, they felt a strong alignment with our values, approach and people-first mindset. The challenge was to establish a first-time partnership built on trust, shared goals and a clear understanding of how we could support their growth journey moving forward.
The Approach
Our approach began by assigning a single point of contact to the client, ensuring consistency and allowing us to build a strong, trusted relationship from the outset. This enabled us to develop a deep understanding of their business, culture and long-term growth plans.
Working closely with the client, we also focused on enhancing their employer brand through tailored, branded advertising across social media platforms and job boards, helping to position them as an employer of choice within their market.
Beyond recruitment delivery, we collaborated with the client to review and improve their wider hiring process, offering insight and recommendations on how they could work more efficiently as a business. This included exploring the use of technology, strengthening internal capability and supporting the development of high-performing teams – demonstrating our value as a true strategic partner beyond traditional recruitment.
The Results
We have now worked exclusively with this client for over two years, building a strong partnership based on consistent delivery and shared goals.
During this time, we have successfully placed 17 candidates into permanent vacancies, achieving 100% fill rate across all vacancies.
OA have also supported the client in developing their internal teams, focusing on building capability from their current talent. This has helped strengthen retention, enhance progression opportunities and contribute to the ongoing growth of the business.
Client Feedback
“Working with OA has genuinely transformed how we approach hiring. They’ve taken time to understand our business inside and out and the quality of candidates has been consistently excellent. We’ve built a really strong partnership over the last two years and wouldn’t go anywhere else. We’ve stopped seeing it as a cost to the business and started viewing it as an investment”
Jamie | Managing Director
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