Case study
Scaling a high-performing workforce for seasonal demand
The Challenge
Our client required support with project-based recruitment, needing a consistent and productive temporary workforce to meet fluctuating operational demands. With peak requirements reaching up to 60 workers in August, it was essential to implement a structured ramp-up plan, beginning recruitment from May to allow time for onboarding, training and building capability ahead of peak.
Beyond simply filling roles, the client was also looking for a more strategic approach – seeking greater visibility across their workforce and opportunities to improve performance through data and insight. The challenge was to not only deliver at volume and pace, but create a workforce that was engaged, reliable and continuously improving in line with business needs.
The Approach
Our approach was built to deliver both consistency and performance, combining structured processes with hands-on support throughout the project lifecycle.
We implemented robust talent assessment and skills testifying to ensure the right individuals were selected from the outset , supporting quality and productivity across the workforce. This was complemented by an onsite Account Manager during key phases of the project, providing real-time support, oversight and close collaboration with the client.
Compliance and onboarding were carefully managed to ensure a smooth and efficient start for all workers, while maintaining full adherence to requirements. Alongside this, we provided ongoing management information and workforce insights, enabling data-led decision-making and continuous improvement.
To support operational efficiency, we introduced a streamlined timesheet and clock-in portal, improving accuracy, visibility and ease of use across the workforce.
The Results
Our approach enabled the client to reach peak workforce numbers two weeks ahead of schedule, ensuring operations were fully prepared ahead of demand.
Strong induction processes and high retention levels led to a significant improvement in overall business performance and delivery, creating a more stable and productive workforce.
We also delivered exceptional speed and efficiency, achieving 62 placements from 94 registrations, with an average turnaround time of just 12 hours per placement, supporting rapid scaling without compromising quality.
Throughout the project, we built strong, collaborative relationships between our Account Manager and on-site line managers, resulting in a streamlined process that required minimal time and resource investment from the client.
Client Feedback
“Honestly, the transformation in the business due to having good quality temporary candidates has been GAME CHANGING. I recently received feedback from our Warehouse Managers at both of our sites and they were incredibly complimentary of OA, the exceptional relationships that have been built with all of the team and the processes OA have put in place to make the whole process incredibly easy”
James | Operations Manager
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